Support

Last updated · May 30, 2026

Need help with ImmerGround? We read every message. The fastest way to reach us is by email — we typically reply within one to two business days.

Contact

Email: support@immerground.com

Please include your device model, iOS version, and a brief description of what you were doing when the issue happened. If it's a crash, the date and time helps us match your report to our diagnostics.

Frequently asked questions

Where is my data stored?

Recordings you make stay on your device by default. ImmerGround does not upload your audio without an explicit action you take inside the app. See our Privacy Policy for details.

Can I use an external MIDI controller?

Yes. Any class-compliant MIDI controller connected over USB, Bluetooth, or a camera-connection-kit adapter will appear as a signal source in the Mapping editor.

Can I drive an external display?

Yes. Plug in over HDMI (with an Apple adapter) or use AirPlay to mirror the engine output to a second screen for live performance.

How do I export a session as a video?

Every session is recorded as a real-time MP4 alongside the event timeline. From the Sessions list, you can also re-render any saved session offline at a higher resolution and frame rate.

I need a feature that's not in the app.

We'd love to hear it. Email us at support@immerground.com with the use case — concrete examples help us prioritise.

Legal

For questions about how we handle data, see our Privacy Policy. For the terms of using the app, see the User Agreement.