Support
Last updated · September 24, 2026
Need help with ImmerGround? We read every message. The fastest way to reach us is by email; we typically reply within one to two business days.
Contact
Email: support@immerground.com
Please include your device model, iOS or macOS version, and a brief description of what you were doing when the issue happened. If it is a crash, the date and time helps us match your report to our diagnostics.
Frequently asked questions
Where is my data stored?
Recordings you make stay on your device by default. ImmerGround does not upload your audio without an explicit action you take inside the app. See the Privacy Policy for details.
Can I use an external MIDI controller?
Yes. Any class-compliant MIDI controller connected over USB, Bluetooth, or a camera-connection-kit adapter appears as a signal source in the Mapping editor.
Can I drive an external display?
Yes. Plug in over HDMI (with an Apple adapter) or use AirPlay to send the engine output to a second screen for live performance.
How do I export a session as a video?
Every session is recorded as a real-time MP4 alongside the event timeline. From the Sessions list you can also re-render any saved session offline at a higher resolution and frame rate.
Does it work with Spotify or Apple Music?
On iPhone and iPad the app listens through the microphone, so whatever is playing in the room, from any app or speaker, drives the visuals. There is no direct integration with streaming services.
I need a feature that is not in the app.
We would love to hear it. Email us with the use case; concrete examples help us prioritise.
Legal
For questions about how we handle data, see our Privacy Policy. For the terms of using the app, see the User Agreement.